Please be advised that the exact time the refunded amount will reach your account depends on payment operators, therefore we can no longer influence this process. The payment operator will process the transaction, and the funds will be returned to the payment method used to make your purchase. Please accept this email as confirmation that the refund of your Avast order, with Ref. We always let you know before the expiration of the anniversary of your subscriptions to remind you of the anniversary and the subscription fee that will be billed for the subsequent period. Information about the upcoming renewal, and instructions on how to cancel it, were included in the email notification with the subject "Your subscription renewal is coming up" sent to your email address. Your subscription renews at the end of each subscription period unless you manually unsubscribe before the next billing date. Avast products are sold as continuous subscriptions. The order was placed because you agreed to continuous protection of your Subscription Period when you originally purchased your orders. I'm sorry to hear that you experienced an inconvenience with an unexpected charge for our service. Please be informed that your refund request has been escalated to our Premium Tech Support team, and you can expect their response under case number 17773037. I understand that you'd like to receive a refund for the paid service. I'd like to assure you that our goal is to provide a consistently reliable product and an exemplary level of customer service. Im very sorry that our Avast Premium tech *************** didn't meet your expectations and that your issue hasn't been resolved. Thank you for the request you opened recently with the Better Business Bureau under the Complaint ID number ********.
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